How to Handle Refunds

Issue refunds for cancelled bookings, with automatic processing for Stripe payments

1. Step 1: When you cancel a booking that was paid online, you\'ll see refund options
2. Step 2: For Stripe Payments (Automatic):
3. Step 3:
   • Go to your "Bookings" tab and find the booking to cancel
   • Click "Delete Booking" or "Cancel Booking"
   • You\'ll see refund options: Full Refund, Partial Refund, or No Refund
   • Select your preference and confirm
   • The refund is processed automatically through Stripe - no manual steps needed
   • Refunds typically appear in the client\'s account within 5-10 business days
4. Step 4: For PayPal Payments (Manual):
5. Step 5:
   • Cancel the booking in Classta (this won\'t automatically refund)
   • Log in to your PayPal account
   • Go to your PayPal dashboard and find the transaction
   • Click "Issue Refund" and enter the refund amount
   • Process the refund through PayPal\'s interface
   • PayPal refunds are typically instant but may take 3-5 business days to appear in the client\'s account
6. Step 6: For Cash Payments:
7. Step 7:
   • Handle refunds directly with the client
   • No system action needed - just cancel the booking in Classta
   • Consider your refund policy when deciding on cash refunds
8. Step 8: Best Practices:
9. Step 9:
   • Set clear refund policies in your class terms & conditions
   • Consider offering credit for future classes instead of refunds when appropriate
   • For partial refunds, enter the exact amount you want to refund
   • Keep records of refunds for accounting purposes