Sending announcements to your clients

Classta is designed to handle bookings and essential transactional communication, such as confirmations, reminders, and important booking updates.

It is not an email marketing or bulk announcement platform. If you need to send announcements to a large number of clients, we recommend using a dedicated email service instead.

This article explains why — and how to do that easily.

Emails Classta sends automatically

Classta sends transactional emails that are directly related to bookings and memberships, including:

Booking confirmations
Reschedule confirmations
Cancellation notifications
Class reminders
Membership updates (for example, when a new membership is created or updated)

These emails are sent automatically and are designed to be reliable, timely, and relevant to each client.

Why Classta doesn’t offer custom announcement emails

Bulk or free-form announcement emails (for example newsletters, promotions, or general updates) have very different requirements from transactional booking emails.

Dedicated email platforms are built to handle:

Large recipient lists
Unsubscribe management at scale
Spam complaint handling
Email reputation management
Campaign analytics

Classta prioritises the reliable delivery of important booking-related emails. Allowing bulk announcements from within Classta could negatively affect email deliverability — not just for one instructor, but for everyone using the platform.

For this reason, Classta intentionally does not support custom or bulk announcement emails.

How to send announcements to your clients

If you want to send an announcement to your clients (for example a newsletter, promotion, or general update), the recommended approach is to use a dedicated email service.

Popular options include:

Mailchimp
Brevo (Sendinblue)
MailerLite
ConvertKit
Klaviyo

These tools are purpose-built for sending announcements and marketing emails and provide better deliverability, unsubscribe handling, and reporting.

Exporting your clients from Classta

Classta makes it easy to export your client list.

Go to your Clients section
Use the Export to CSV option
Download your client list
Import the CSV into your chosen email platform

Most email services accept a wide range of CSV formats and will guide you through the import process.

Why this approach works best

Using a dedicated email platform means:

Your emails are more likely to reach inboxes
Clients can manage their email preferences properly
You stay compliant with email regulations
Classta remains focused on bookings and reliability

This separation ensures the best experience for both instructors and clients.

Summary

Classta automatically sends essential booking and membership emails
Classta does not support custom or bulk announcement emails
Large announcements are best handled by dedicated email platforms
Exporting your clients from Classta is quick and straightforward

If you’re unsure which approach is best for your situation, feel free to contact support and we’ll be happy to help.